Symetri and InUse announce strategic partnership to bring AI-powered troubleshooting and knowledge management agent iLean to Symetri’s Manufacturing customers.
Stockholm, Sweden 12 May 2026
Symetri, a leading provider of digital solutions for design, engineering, construction, and manufacturing industries, today announced a strategic partnership with InUse to resell InUse’s innovative AI technology. This partnership will empower Symetri’s customers with advanced AI agent capabilities, enabling smarter operations, enhanced productivity, and improved knowledge management.
InUse acts as the orchestrator of industrial AI, enabling manufacturers to transform their know-how into high-value AI agents that interpret situations and drive action. By combining IoT data, operational expertise, advanced algorithms, and generative AI, InUse delivers real-time, actionable guidance to technicians and operators—reducing downtime, accelerating onboarding, and boosting service performance.
At the core of this approach, Ilean is a next-generation troubleshooting agent built for industries facing growing operational complexity and critical knowledge loss. It captures, secures, and continuously enriches industrial expertise—making it instantly accessible, actionable, and scalable across teams and sites.
Manufacturing companies face increasing challenges related to workforce shortages, loss of expert knowledge, and the need for faster, more efficient maintenance processes. Ilean addresses these challenges by acting as a 24/7 digital agent for technicians - providing instant, multilingual support based on real documentation, historical tickets, and operational data. Unlike generic AI tools, Ilean is purpose-built for industrial environments, ensuring trusted outputs, rapid deployment, and measurable ROI within months.
Key benefits for Symetri customers include:
Reduced downtime and faster repairs through instant access to troubleshooting guidance
Accelerated onboarding with up to 3x faster training for new technicians
Lower support workload, reducing assistance requests by up to 30%
Improved knowledge retention, centralizing and preserving critical expertise
Enhanced productivity, with automated reporting and streamlined workflows
Stronger competitiveness, leveraging AI to modernize service operations
About Symetri
Symetri, part of Addnode Group, provides technology solutions and services for design, engineering, construction, and manufacturing businesses, enabling them to work smarter and more sustainably. Symetri supports companies in optimizing workflows, improving quality, and driving digital transformation across the full project lifecycle. With over 1000 employees and offices across Europe and the US, Symetri is a trusted partner to thousands of organizations worldwide.
About InUse
Founded in 2015, InUse offers an AIoT solution for the creation of proactive after-sales services, dedicated to the players in the smart industry and smart building sectors. Today, more than 42,000 machines declared in InUse help clients improve operational efficiency by facilitating the exploitation and transformation of production data, by informing, alerting, and guiding operators, technicians, and managers toward the best actions to take. InUse is partly owned by Addnode Group AB.
Contacts
Mikko Viertola
CTO, Symetri
mikko.viertola@symetri.com
Laurent Couillard
CEO, InUSe
laurent.couillard@inuse.eu
Autodesk is currently experiencing outages and unstable operations. The cause is likely due to issues at Amazon Web Services (AWS) – the cloud platform that many companies, including Autodesk, use for their solutions.
Symetri - an Addnode Group Company and one of Europe’s leading providers of technology solutions and services for the AECO (architecture, engineering, construction and operator) and Manufacturing industry - today announced a strategic partnership with Morta.
