Technical Support – Having an Issue?

What will you get with a Symetri Support agreement?

At Symetri, we understand the importance of your investment in both people and technology. Our dedicated support services are there to help ensure you stay productive and get the best value out of your technology investments.

Covering a wide range of products both from Symetri and our best of breed technology partners to customers in the Design and Architecture, Engineering & Construction industries, our support agreements provide access to:

  • A dedicated helpdesk via email or phone
  • Guaranteed service levels
  • Additional services for design and live project problem solving, on-site support, application deployments, configuration and customisation.

How to get in touch with our support team?

Onboarding Support

Ensures that you get access to our Software Installation Guide, Online Tutorials, Symetri’s Knowledge Base and if you encounter any technical issues with your product, there will be a review in line with our Support Terms & Conditions.

Advanced Support

Please ensure that you have followed all the necessary steps outlined as per the Installation Guide provided with your product when purchased before contacting Symetri’s Advanced Technical Support Team.

Contact us

Please submit your enquiry here and a member of our team will get in touch.
Alternatively call +353 61 919000