Recap Photo Does Not Recognize the Activate License & Still Asks for an Activation

Recap Photo Does Not Recognize the Activate License & Still Asks for an Activation

You have successfully installed and activated ReCap 2019, however, ReCap Photo does not recognize the activate license and still asks for activation.

Solution:

Firstly you will need to review your files and folders. 

Note: Some of the below folders may be hidden. Make sure to enable view for hidden files/folders, follow these instructions:

Windows 10

  1. In the search box on the taskbar, type folder, and then select Show hidden files and folders from the search results.
  2. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Windows 8.1

  1. Swipe in from the right edge of the screen, then select Search (or if you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search).
  2. Type folder in the search box, then select Folder Options from the search results.
  3. Select the View tab.
  4. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Windows 7

  1. Select the Start button, then select Control Panel > Appearance and Personalization.
  2. Select Folder Options, then select the View tab.
  3. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.
  • Close any running Autodesk programs (make sure Autodesk Desktop App and A360 are also shut down completely from the taskbar)
  • Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT
  • Remove all files under C:\ProgramData\Autodesk\ADUT
  • Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex
  • Go to C:\Users\<username>\AppData\Local\Autodesk\Web Services and delete the file LoginState.xml
  • Launch ReCap Photo – if asked for a login, enter your Autodesk credentials

 

For more information or queries click here to contact our Technical Support Team!

Blog

Revit Training Courses

15 June 2022

Our Revit training courses are hosted by industry-experienced, Autodesk certified, skilled application specialists and consultants. Learn Revit and build the market's demanding skills. Enroll now!

Learn more
Blog

BIM 360 (Building Information Modeling)

15 June 2022

BIM Consultation - BIM (Building Information Modelling) 360 construction management software enables almost anytime, anywhere access to project data throughout the building construction lifecycle.

Learn more