Issue: Procad crash when communicating with licensing server – Hotfix

Issue: Procad crash when communicating with licensing server – Hotfix

Has your product been crashing when communicating with the licensing server? If so we’ve outlined below the solution to your problem.

Issue:

Product users of version 2018 Autodesk single-user subscriptions may experience an intermittent crash. The crash occurs when it has been more than 24 hours since the last successful authorization check and there is intermittent or no internet connection, or the licensing authorization server is unavailable. The licensing authorization check occurs in the background and is completely unrelated to activities the user is performing at the time of the crash.
A fatal error  message may be shown by the product. For example:

FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h

The error will likely be followed by a dialog requesting to submit the error report.

This affects all users of 2018 product versions on subscription with single-user access, on both Windows and Mac.

 

Solution:

Please download and install hotfix Autodesk License Service (x64) – 5.1.5 Hotfix 1 or Autodesk License Service (x86) – 5.1.5 Hotfix 1, available via the Autodesk Desktop App (installed on your system) or follow the instructions below.

Installation instructions on Windows:

  1. Based on your installed Autodesk software download one or both files:
    Autodesk License Service (x64) – 5.1.5 HotFix 1 (560 Kb)
    Autodesk License Service (x86) – 5.1.5 HotFix 1 (1820 Kb)
  2. Stop all Autodesk products that are running.
  3. Double-click the msp file to begin the installation.

Installation instructions on Mac:

  1. Download the following file:
    Autodesk_License_Service_5.1.5.pkg (12.7 Mb)
  2. Stop all Autodesk products that are running.
  3. Double-click the downloaded file to begin the installation.

 

We hope this blog was helpful, if you have any further issues with any other products, don’t hesitate to contact our Technical Support team below.

Contact us

Please submit your enquiry here and a member of our team will get in touch.
Alternatively call +353 61 919000

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