Error: “Requested service not available” when logging into A360 Desktop

Error: “Requested service not available” when logging into A360 Desktop
When trying to sign in to Autodesk 360 from within an Autodesk program or directly in the A360 Desktop app, the following error message is displayed:

Requested service not available
The Autodesk service you are trying to access is temporarily unavailable.
Please wait a few minutes and try again


Causes:

  • Server side security update
  • Firewall blocking services
  • Time zone
  • Router issue
  • Trusted sites settings
  • Hosts file blocking access to services
  • Corrupted Windows user profile
  • wrong bootcamp \ Windows emulator installation on MAC IOS

Solution:

Try the following solutions to resolve the problem:

Server side security issues

Firewall

Temporarily disable your firewall to test if it is blocking the services. If the services are available with the firewall disabled, adjust the firewall settings before turning it on again.

Make sure, that your Autodesk products are enabled to communicate through the firewall. Please, also make sure that the trusted sites below are allowed through your firewall.

Time zone

Sync your computer’s time with the Internet time by following these steps.
Note: If you’re a part of a domain, the Internet Time tab will be invisible and you’ll need to work with your IT administrator.

  1. Click on the time on the Windows task bar.
  2. Click Change date and time settings…
  3. Click the Internet Time tab at the top of the window.
  4. Click Change Settings.
  5. Click Synchronize with an Internet Time Server.
  6. In the pulldown menu, choose ‘time.windows.com.
  7. Click OK.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

See: How to Sync System Clock with Internet Time in Windows 7?

Router

Reset your router.

Trusted sites settings

The following list of sites should be added to the “Trusted Sites” (Internet Options). They should be allowed to communicate through ports 80 and 443, and have an exception rule on proxy for anonymous access:

*.autodesk.com
*.virtualearth.net
*.cloudfront.net
*.google-analytics.com
*.akamaiedge.net
*.amazonaws.com
*.getsatisfaction.com
*.autocadws.com
*.akamaintechnologies.com
*.msecnd.net
*.microsoft.com
*.google.com
*.edgekey.net
*.newrelic.com
*.velasystems.com
*.nr-data.net
*.hotjar.com
*.optimizely.com
cdn.jsdelivr.net

Hosts file blocking access

Check whether the Hosts file is blocking access, or reset it to defaults (Microsoft link).

See: How can I reset the Hosts file?

Corrupted Windows user profile

Create a new Windows user profile in the Control Panel > User accounts.

MAC \ IOS

reformat and reinstall the boot camp application which enabled the system to switch seamlessly from Mac/Windows


Alternative Troubleshooting Steps

  1. Close all we browsers and Autodesk software.
  2. Sign out our A360 if it shows you are signed in.
  3. Go to Control Panel > Internet Options. Clear the Browsing History, including cookies and the cache.
  4. Delete temporary files. Press WINDOWS-R, enter %tmp% to open the user temp folder, and delete all files and folders within it.
  5. Launch any web browser.
  6. Sign in to accounts.autodesk.com.
  7. Launch your Autodesk product.
  8. Sign in to A360 within the product.
  9. Try accessing the cloud service you are trying to use.

 

If you need further assistance with your Autodesk Product, please contact us HERE

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