Customer Success & Subscription Executive

The successful candidate will be responsible for providing support to the Operations and Customer Success departments within Symetri. This is a great opportunity to join an innovative and dynamic team in Limerick, where the successful candidate will gain exposure to a wide range of global initiatives and activities as part of their role.

About Us

At Symetri we create and provide technology solutions and services for design, engineering, construction and manufacturing businesses. We empower people to work smarter for a better future by ensuring they have access to the expertise and technology they need to improve their performance and sustainability.

We develop and distribute our own solutions and are one of the world’s top resellers of Autodesk software with over 400,000 users across Northern Europe and the US. Our mission is to challenge people to work smarter for a better future, and we value passion, teamwork, courage and the drive to create change above all else.

Subscription Aspect:

• Preparing and emailing quotations for renewals to customers
• Daily inbound and outbound calls to customers
• Regular calls following up to ensure that licences are utilised and meeting customers’ requirements
• Autodesk Account Management – provision of basic support to ensure that customers are up and running effectively
• Responsible for maintaining high levels of customer satisfaction
• Utilising CRM system and all vital applications to manage and optimize opportunities at all stages of the renewal process
• Identifying opportunities and managing upsells, cross-sells and migrations

Customer Success Aspect:

• Working with your team to support our customers in an environment where the customer is at the heart of everything we do
• Enthusiastically offering additional products and services to customers, focusing on customer retention
• Listening to and understanding customer’s needs and responding accordingly
• Understanding the features and benefits of the products/services within our portfolio
• Adding value to our customers through understanding their goals and objectives and assisting them to meet them.
• Taking ownership of customer issues and using own initiative when problem-solving
• Working with different departments across the company to support customer needs, especially the technical team
• Effectively managing customer expectations and creating realistic expectations
• Driving a positive customer experience with Symetri

To be successful in this position, you are required to have the following merits:

• Role would be ideally suited to someone with a customer-facing background or inside sales experience
• Customer-centric approach to customer satisfaction
• The successful candidate must have excellent customer care skills and the ability to respond to and address customer requests in a timely manner
• Skilled organiser with excellent attention to detail
• Self-motivation with high attention to detail and the ability to multitask
• Excellent interpersonal and communication skills, proven ability to build rapport
• Professional telephone manners essential
• Fluent English (written and verbal)
• Computer literacy (Microsoft Office etc.)
• Quick thinker and a fast learner

We expect our employees to actively manage their own success. That means asking questions, sharing and expanding knowledge, interests and ideas and contributing to a constructive and kind work environment.

Details:

You will be based in Limerick, Ireland (Hybrid working).

Your salary is set according to industry standards & experience.

Your Application:

Once applications are reviewed we will be calling people for first round interviews via Microsoft Teams, successful candidates from the first round will be called for in person interviews.

Would you like to know more about the position? Feel free to contact Breda Walsh breda.walsh@symetri.com

Job Type: Full-time

Benefits:

• Company Events
• Company Pension
• On-Site Parking
• Private Medical Insurance
• Sick Pay
• Wellness Program

Schedule:

• Monday to Friday

Language:

• English (required)

Ability to Commute:

• Raheen, Limerick, CO. Limerick (required)
• Work Location: In-person